Privacy Policy

Last updated: April 2026

1. What we collect

When you use Nara, we collect the following information to process and deliver your orders:

  • Name — to identify you and personalise your experience
  • Phone number — for WhatsApp communication and M-Pesa payments
  • Delivery address — to deliver your order to the correct location
  • Order history — items ordered, amounts paid, and delivery details
  • Payment information — M-Pesa transaction references (we do not store your M-Pesa PIN)

2. How we use your information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates via WhatsApp
  • Process payments through M-Pesa
  • Improve our service and product offerings
  • Handle refunds and resolve issues

3. Payment processing

M-Pesa payments are processed through IntaSend, a licensed payment service provider in Kenya. IntaSend handles the payment transaction securely. We do not have access to your M-Pesa PIN or full account details. IntaSend's own privacy policy governs how they handle payment data.

4. How we store your data

Your information is stored securely on encrypted servers. We retain your data for as long as necessary to provide our services and comply with legal obligations. We take reasonable measures to protect your information from unauthorised access, loss, or misuse.

5. Who we share with

We do not sell your personal information. We only share your data with:

  • IntaSend — to process M-Pesa payments
  • WhatsApp / Meta — to facilitate order communication (governed by WhatsApp's terms)
  • Delivery personnel — your name, phone number, and delivery address to complete delivery

6. Your rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications

To exercise any of these rights, contact us on WhatsApp or email.

7. Cookies and tracking

This website does not use cookies or tracking technologies. We do not collect analytics data from your visit to this site.

8. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact

If you have questions about this privacy policy or how we handle your data, reach out to us on WhatsApp or email [email protected].